Index of /pub

      Name                    Last modified       Size  


[DIR] Parent Directory        10-Sep-2008 16:01      -  
[DIR] ecoinfo.orig/           25-Sep-2003 03:05      -  
[DIR] ecoinfo/                25-Sep-2003 03:05      -  
[DIR] patches/                02-Nov-2003 12:39      -  
[DIR] to_cus/                 02-Dec-2008 16:50      -  
[DIR] to_customer/            02-Dec-2008 16:50      -  
[DIR] tools/                  17-May-2002 00:59      -  
[   ] files                   04-Dec-2008 09:00   3.1M  
[   ] files.gz                04-Dec-2008 09:00   240k  

                  To Send and Receive Files between HP and You:
                  =============================================
    USING THE "SEND" PROCEDURE AS DESCRIBED WILL ENSURE YOUR FILES REACH US
    Please use all lower-case characters and no white space for consistency
    =======================================================================

To send files to HP: 
====================

			Traditional FTP Client Method for Clarify, WFM or GCS Cases 
			===========================================================

1. Connect (using an FTP client) to ftp.hp.com.au or 161.114.227.181 

2. Log in with username "ftp" or "anonymous" and a valid E-mail address as the password 

3. cd to_hpq 

4. Select BINARY or ASCII transfer mode 

5. put CaseID_anyfilename.ext
     Where: CaseID_ is a required case number prefix beginning with either ah, 22, 23, 32 or 10 and 
            consisting of 9, 11 or 15 characters (including the underscore) respectively. 
            These numbers are assigned when you register a case with the Support Centre.

6. Repeat step 4, 5 for more files (use unique filenames with same prefix) or Exit the FTP client session

7. Notify the Engineer working the case of the filename(s) and that the transfer is complete. 
   It is recommended to advise your Engineer of the byte size and checksums of files for 
   validation purposes. Multiple files may be transferred using the same case number prefix and 
   a unique filename. 

If there are any concerns about security you can encrypt your files before transmission and 
notify your Engineer of the decryption key using telephone or some other method. 

As an alternate to the above; at step 5, a directory may be created using the CaseID as the 
name (with no whitespace or underscore), change your directory to the name just created and 
use your FTP client to put any files into that directory. This method does not require CaseID 
prefixes to be pre-pended to file names and may be more convenient if you have multiple files 
to transfer.

A Web Browser based upload mechanism is also available for convenience however, this method is 
currently limited to files with sizes less than 8 Megabytes. 

Access to this facility is provided at: http://ftp.hp.com.au/upload 

--------------------------------------------------------------------------------

To obtain files from HP: 
========================

This can be done using either a traditional FTP client or via a Web Browser. 

--------------------------------------------------------------------------------

			Traditional Method for Clarify, WFM or GCS Cases 
			================================================

1. Connect (using an FTP client or web browser) to ftp.hp.com.au or 161.114.227.181 

2. Log in with the username "ftp" or "anonymous" and a valid E-mail address as the password 

3. cd "to_customer/CaseID"
     Where: CaseID is a valid Clarify, WFM or GCS CaseID comprised of a 
            leading ah, 22 or 10 and either 8, 10 or 14 characters.
            These numbers are assigned when you register a case with the Support Centre.

4. Select BINARY or ASCII transfer mode 

5. get anyfilename.ext
     Where: The filenames will have been communicated to you by your Engineer.

6. Exit the FTP client when finished.

The directories are not searchable so the specific filenames are required. 

--------------------------------------------------------------------------------

			Browser Method for Clarify, WFM or GCS Cases
			============================================

1. Connect (using your Web Browser) to: 

         http://ftp.hp.com.au/pub/to_customer/ahXXXXXX 
         http://ftp.hp.com.au/pub/to_customer/22xxxxxxxx 
         http://ftp.hp.com.au/pub/to_customer/10-123456-1234 

    The URL supplied to you by your Support Engineer will indicate the CaseID suffix needed for access. 

2. Right click on the filename(s) and choose "Save target as..." filename.ext


Need Help?
Please contact your Support Engineer and quote your CaseID.

Telephone (AU): 1 300 788 990
          (NZ): 0 800 449 552

--
2nd March 2004
james dot cameron at hp dot com
27th August 2005
Harry dot Eleftheriou at hp dot com